An important part of our job is to provide full support to garage door owners and users. This list of frequently asked questions is part of our effort to assist everyone in every way we can. Make full use of the information and advice which you learn on our website.
I heard a loud band and could not open the door since. What happened?
You most probably heard a spring break and snap, as it is usually accompanied with such a sound, and it also makes sense that you can't open the door. If this is the case, have your spring replaced as soon as possible. If you have two springs, you might need to replace the other one as well, as it was probably damaged in the process as well by taking the door's weight on itself.
Can door remote control range be increased?
Yes, it is possible to increase garage door remote control range. You can replace your standard remote with a long-range model capable of distances farther than 120 meters. You can also buy long-range extended antennas for your remote to expand the control range to around 300 meters. These accessories are easy to obtain especially online.
How can I still use my electric garage door when my house loses power?
Our garage door specialists recommend that you get a backup battery installed for those rare instances where a sudden power outage strikes. The possibility to switch to manual operation still exists in most automated systems, exactly for these types of situations. However, the backup power option allows you to bypass the unexpected hassle involved in that, as your door will simply continue to function regularly.